Refund Policy 

Last Updated: November 25th 2025

Because our products are personalized and made to order, all sales are final.
Please review your personalization details carefully before submitting.

1. Non-Refundable Items

We do not offer refunds for:

• Custom or personalized products

• Digital downloads

• Incorrect personalization submitted by the customer

• Orders shipped to an incorrect customer-provided address

• Minor colour variations (due to screen differences)

2. Refunds for Damaged or Incorrect Items

If there is an issue caused by our mistake, we will gladly fix it.

We will provide a replacement or store credit only if:

• The item arrives damaged

• The design does not match what was approved

• Personalization is incorrect due to our error

To qualify, you must email photos of the item within 48 hours of delivery to:
[email protected]

3. Lost or Delayed Packages

Once a package is scanned in by the shipping carrier, we cannot control transit delays or lost mail.
A claim may be filed with the carrier, and we will assist where possible.

4. Changes & Cancellations

Orders may be cancelled or changed within 2 hours of ordering, unless production has already begun.
After that, the order is final.

5. Digital Products

All digital purchases are non-refundable due to the nature of instant delivery.